FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@joyfulgreeting.com.

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  • Pre Sale Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

Pre Sale Questions

Step 1: Select a video from one of our categories.

Step 2: Add your favorite song for the group to dance to.

Step 3: Personalize the board and choose the phrase for the group to recite.

Step 4:Complete! The finished video will be emailed to you in 2-3 business days.

When ordering a video message, you can always add a song of your choice. No inspiration or can't you find a suitable song? That is not a problem, because then we will choose a song for you that is completely tailored to your message. Example of how to pass a song to us: playing time: (0:30) Stromae - Alors On danse
You can get your greeting video generally in 1-3 days. But sometimes we may get a large number of orders in a period, please be patient, because we can't do too many orders a day(greeting teams have their own works to do). So please wait a few days additionally, we will never forget your order.
Only with your permission! Write us a message with your order number and give us permission to share your recording.

You can also easily indicate your preference by selecting "yes" or "no" when ordering.

In that case we will prioritize your order. You will get your video in 1-2 days.
We will send you the video through the mail you provide, so please carefully check your mail before you submit your order.
Carefully check your mailbox or junk mail:), if you still can't find it, contact us. We will help you.
Our videos are 100% custom made by real people. In some videos we write the messages by hand on the board but sometimes, we use reusable character magnets. All voices are REAL!
The men who make the videos are part of our team. They will of course be paid for this per video.
After you have placed and paid for your order. We will get to work as soon as possible to process your order. You can only cancel in 4 hours. In case of exceptional circumstances, please contact us by mail: support@joyfulgreeting.com
Unable to find satisfactory answers ? Contact Support